Terms

Last updated 2 September 2026

These are the terms between you and Sonic Blue Tech Ltd for using hush. We have tried to write them so that you can actually read them.

Who you are agreeing with

Sonic Blue Tech Ltd, registered in England and Wales, number 12789740, at The Old Dairy, 1 Whitebushes, Redhill, Surrey, RH1 5LN.

What you get

An account on hush for your business, on the plan you chose, for as long as you keep paying for it. What each plan includes is on the pricing page at the time you buy, and we will not quietly take something away from a plan you are already on.

Your book is yours

What hush does on its own

hush can chase unpaid invoices and run routines you have set up, which means it can send email to your customers without you pressing a button each time. Two things about that:

• It only does so once you have turned it on. It arrives switched off.
• You can see exactly what it would send before it goes, and you can stop it.

The messages are yours. You are responsible for what they say and for having a lawful reason to contact the person receiving them.

Paying

Plans are billed monthly in advance through Stripe. Usage above what your plan includes is billed in arrears. Prices exclude VAT where VAT applies.

If a payment fails we will tell you and try again. If it keeps failing we may suspend the account, but we will not delete anything while it is suspended.

You can cancel at any time and it stops at the end of the period you have paid for. We do not refund part of a month, and we do not make you ring anybody up to do it.

Keeping it running

We work to keep hush available and we take daily backups. We do not promise it will never be down, because nothing is, and a promise we cannot keep is worth nothing to you.

If we plan work that will interrupt it, we will tell you first.

What we ask of you

• Keep your sign in details to yourself, and tell us if you think somebody else has them.
• Do not use hush to send anything unlawful, and do not use it to contact people who have told you to stop.
• Do not try to break into other accounts or overload the service.

If something you do puts other customers at risk we may suspend the account, and we will tell you why.

Where we stand if something goes wrong

hush is provided as it is. We do not promise it will fit a particular purpose or that it will never make a mistake, and you should not use it as your only record of anything you would be in trouble for losing.

If we are at fault, what we owe you is capped at what you paid us in the twelve months before the problem. We do not limit liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

We are not liable for lost profit or lost business. We are liable for losing your data through our own failure to keep the backups we say we keep.

Ending it

You can close your account whenever you like. Export first, because after you close it we delete your data within 30 days and we cannot get it back for you.

We can end this agreement by giving you 30 days notice, or immediately if you breach these terms in a way you do not put right after we ask. If we end it for any reason other than your breach, we refund the unused part of what you paid.

Changing these terms

We may change them. If a change matters to you we will tell you at least 30 days before it takes effect, and if you do not want to accept it you can cancel and get back the unused part of what you paid.

The legal bit

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. If any part of them turns out to be unenforceable, the rest still stands.

Asking us anything

hello@hushcrm.com, or by post to the registered address above.