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A CRM that stays quiet

Your book, your invoices, and the chasing that goes with them. hush notices and suggests, and you decide. Nothing goes to a customer unless you send it or switch it on.

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30 days free. No card, and nothing to cancel if you decide against it.

It proposes, you decideA booking that looks won, a payment that looks matched, a duplicate that looks like one person. Every one of them waits for you.
Your customers hear from youConnect your mailbox and invoices and reminders leave from your own address, with your numbering and your VAT wording on them.
Your book is yoursEvery table, in files you can open or hand to somebody else, whether or not you are paying.
Your mail, on the right customerChoose the Outlook folders your customer, agent and supplier mail lives in, and hush files each email where it belongs. It never turns a stranger into a contact.

Starter

£35per month, plus VAT

For a business that has outgrown its spreadsheets and wants to move without a big project.

Everything most businesses need, ready to use straight away.

  • A sales pipeline in your own wordsYou name the stages, and you can have a different set for each kind of work you do.
  • No duplicate contactshush matches people by email address and phone number, not by name. A customer who fills in a form twice stays one contact.
  • Invoices and quotesThey go out from your own email address, with your own numbering and terms. Quotes have their own numbers, so a declined quote leaves no gap in your invoices.
  • VAT handled correctlyhush handles seven VAT treatments, including reverse charge, the margin scheme and outside the scope of VAT. Each one prints the right wording on your invoices and quotes. If you are not registered for VAT, your invoices say so.
  • Payment reminders that stop when your customer paysA series of reminders, each a little firmer, goes out on a schedule and stops as soon as the money arrives. Nothing is sent until you say so.
  • Ask questions in plain EnglishType a question in your own words, and hush answers it from your own records.
  • Payments matched to invoiceshush reads your accounting system, works out which invoice each payment is for, and asks you to confirm it.
  • Files kept with the right recordKeep each file on the record it belongs to. hush stores every file once and opens it safely in your browser.
  • Your bookkeeping, includedOur bookkeeping app, Brenda, comes with hush at no extra cost. Import bank and card statements in any layout. Sort a payment once and Brenda sorts that supplier the same way from then on. Your receipts are kept for ever.
  • Your VAT return, with the working shownhush fills in every box and shows the figures behind it, ready to copy into HMRC. You also get your SA103 self-employment pages, in both the full and short versions.
  • Choose what each person can doGive each person a role: Admin, Manager, Team or Viewer. The role decides who can change the settings, who can change the work and who can only look.
  • Three charts on your dashboardChoose the three figures you look at first, drawn from your own records. The other charts are shown locked until you move to Growth.
  • Three people includedAdd more at £9 per person per month plus VAT, without moving to a bigger plan.
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Where most people land

Growth

£95per month, plus VAT

For a team where several people deal with the same customers, and the same tasks keep coming up.

You get everything in Starter, and hush starts doing some of the work for you.

Everything in Starter, and:

  • Routines that do the work for youA routine is a rule in your own words: when this happens, do that. hush then follows it for you.
  • Six people includedThat is twice as many as Starter. You can add more at £9 per person per month plus VAT, without moving to a bigger plan.
  • A task board that shows what is waitingSee which work is waiting on other work. Each card says what it is waiting for, so nothing sits forgotten in a column.
  • Every chartYou get every chart on your dashboard, not just three, including margin by supplier, unpaid invoices by age and what sells. A chart one person adds is there for the whole team.
  • Brenda reads your receiptsTake a photo of a receipt and Brenda, our bookkeeping app, reads the supplier, date, total, VAT and currency. It suggests a category and explains why, then finds the matching payment in your bank statements for you to confirm. On Starter you type those in yourself.
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Scale

£195per month, plus VAT

For a business with enough records that moving them is a project in itself, and a team of any size.

You get everything in Growth. We move your records for you, and you get a named person to help.

Everything in Growth, and:

  • We move your records for youA person moves your records into hush and checks them against your old system. You do not have to do the import yourself.
  • Your own account managerYou get a named person you can contact, not a support queue.
  • As many people as you needAdd as many people as you like. The price stays the same however big your team gets.
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Packs

Travel pack £150 per month, plus VAT See what it adds For tour operators, travel agents and anyone selling trips that leave on a set date.
  • Trips, not sales dealsEach booking holds the destination, the departure date, the number of nights and the number of people. Everything else is planned around the departure.
  • Deposit now, balance laterOne booking creates two invoices. The balance due date is worked out from the trip, so you do not type it in again.
  • Separate reminders for deposits and balancesEach one is chased on its own schedule, and nobody is asked for money they have already paid.
  • Agents and travellers billed correctlyA booking sold through an agent is invoiced to the agent, and a direct booking to the traveller. The invoice always goes to the person you chose.
  • An itinerary your customer can openYour customer gets a day-by-day plan on a private link, with no password needed. It also prints neatly on A4.
  • What each agent owes youSee each agent's total on one line, so you can tell straight away who is behind on payments.
  • What you make on a tripSee supplier costs against what the customer paid, by trip and by supplier, with no spreadsheet needed.
  • What sells and who is travelling soonAsk hush in plain English what you sell most, or who is travelling in the next two weeks.
  • An activities catalogueEach activity keeps its own price, so you can add it to a quote without looking the price up.
  • A shared operations calendarEvery booked activity appears in a calendar your team already uses, updated each week.
Consultancy pack £150 per month, plus VAT See what it adds For agencies, consultants and anyone who sells their time and needs to record how it was spent.
  • Time logged against the workLog time on the client or job it was for. You can then see a client's hours without searching through timesheets.
  • The rate you charged at the timeEach entry keeps the rate that applied when it was logged. Raising your rate does not change the price of work you have not billed yet.
  • Nine types of work to choose fromChoose from meetings, preparation, written advice, document review, introductions, production, technical, reporting and admin. A fixed list means you can always see what you did for a client.
  • All unbilled work in one placeSee everything done but not yet invoiced, by client and by person.
  • Draft invoices from your timeUnbilled hours become invoice lines, grouped and described for you. You edit the draft, and nothing is sent until you send it.
  • No time billed twiceTime is marked as billed on the invoice that includes it. If you cancel that invoice, the time becomes unbilled again.
  • Finished work that is not invoicedAsk hush what is finished but not yet invoiced, so no work goes unpaid.
  • Who is doing whatSee hours by person as well as by client, so you know where everyone's time goes.
Trades pack £49 per month, plus VAT See what it adds For plumbers, electricians, heating engineers, roofers, builders and anyone whose work happens at a customer's address.
  • Jobs kept against the propertyAccess notes and every past visit stay with the address, so each return visit is easier than the first.
  • The payer and the person on site, kept apartThe invoice goes to whoever you choose, such as a landlord, and the job sheet names whoever lets you in.
  • Callout, hourly and day ratesThe first hour is charged as the callout, and part hours round up to the half hour. A day is charged at your day rate, not as eight hours. You can set separate out of hours rates, and each job records which rates applied.
  • Labour and materials as separate linesYour quotes and invoices show labour and materials on separate lines, and you can add your markup to materials.
  • Quotes that turn into invoicesBuild the quote from the job. When the customer accepts, one click turns it into the invoice.
  • Parts used and the profit on themRecord parts, quantities, what they cost you and what you charged. You see the real margin on every job.
  • Certificates kept with the propertyFile gas safety records, EICRs and commissioning sheets against the address, with their expiry dates. You can find them a year later when someone asks.
  • Annual service remindersFinishing a service books the next one for a year later. hush sends a reminder in your words a month before, and stops once the customer books.
  • A deposit up front, the balance on completionAsk for part of the quote before you order materials, so you are never out of pocket.
  • A proposal for the jobs worth winningFor bigger jobs, set out what is included, what is not, your assumptions and how long the work will take. Offer a standard and a premium option, each with its own price and payment plan. The customer accepts it online, and an accepted proposal cannot be changed.
  • Before and after footage, approved by the customerOne link shows the homeowner the job before and after, and what you did. They press Approve, which settles any question about how things were when you arrived. You can choose to have hush wait for their approval before it emails the final invoice.
Beauty and wellness pack £39 per month, plus VAT See what it adds For hairdressers, beauty and nail salons, therapists, aesthetics clinics and anyone whose clients come back for regular appointments.
  • Clients reminded when they are due backWhen you finish an appointment, hush works out when the client is next due, counting from the day of their visit. A reminder goes out a week before, in your words, and stops once they book.
  • Notes from last time, ready to seeNote the formula, strength and colour you used, and what the client said. Notes stay on the appointment, are shown to whoever is treating the client, and are never copied into emails, reminders or logs.
  • Patch tests and consultations on recordSee what was done, when it expires and whether the client is cleared for their next appointment. A recorded reaction always shows first and never expires.
  • Courses paid for up fronthush counts the sessions used and the sessions left after each visit. You can see how much prepaid money you are holding for each client and what you have earned this month.
  • Deposits paid onlineAdd a deposit to the invoice and the client pays it online. hush chases it like any other payment, and you keep it if they do not turn up.
  • A no-show is not a cancellationMark each appointment as attended, a no-show, a late cancellation or cancelled. You can see what missed appointments cost you and who misses more than once.
  • Takings and commission for each personSee weekly takings and commission for everyone on your team, shown as gross figures, so you can pay your team without a spreadsheet.
  • A full client cardKeep allergies, medication, preferences and who they like to see on the client card, so they show at every visit.
  • A link where clients book themselves inClients pick a treatment and a free time. hush only offers times that fit the treatment, leave the gap you set, and are free in your diary and any calendar you have connected.
  • Nobody gets double-bookedhush checks the time is still free at the moment of booking. If two people choose the same time at once, one gets it and the other is told politely that it has gone.
  • Your own working hoursSet your working week, lunch break, the gap between clients, how much notice you need and how far ahead people can book. hush treats bank holidays as days off unless you change this.
  • Clients move or cancel on their ownEach client has their own link to change a booking within the notice period you set. Outside that period, your deposit rule applies.
  • Your week on one screenSee your days, your appointments, the gaps you could fill, who is due to rebook and whose patch test has run out. It is easy to read on a phone.

Works with Outlook, HubSpot, Slack, QuickFile and more. See everything hush connects to.

What you are actually buying

Chasing, invoicing, quotes, the pipeline and your own words for the work you do are on every plan: they are the product, not the upgrade. What the plans change is how many of you there are, the board, every chart and your own routines, whether hush reads your receipts, and whether somebody moves your book across for you and looks after the account.

Taking your book with you

Every table, in files you can open or hand to somebody else, whether or not you are paying. That is on the settings page from the first day, not a thing to ask us for.

Changing your mind

Cancel from your own account and it stops at the end of the month you have paid for. Nothing is deleted, and everything you can read today you can still read and export.